Terms & Conditions

Acceptance of Terms

By accessing, browsing, or engaging the services of Ramaussys Technologies Private Limited ("Company", "we", "us", or "our") — whether through our website at ramaussys.in or directly through a service agreement — you ("Client", "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree to these Terms, you must not use our services.

Services & Scope

Ramaussys Technologies Private Limited provides professional IT services including, but not limited to:

• Custom Software Development (web applications, enterprise platforms, SaaS solutions)
• Website Design and Development (corporate, landing pages, portals)
• Mobile Application Development (iOS, Android, cross-platform)
• UI/UX Design and Prototyping
• E-Commerce Development and Integration
• Cloud Infrastructure and DevOps Services
• IoT Solutions and Embedded Systems Development
• Payment Gateway Integration
• Digital Marketing and SEO Services
• Corporate IT Training and Workshops
• IT Staffing and Resource Augmentation

The specific scope, deliverables, timeline, and pricing for each engagement shall be defined in a mutually agreed Statement of Work (SOW), Project Proposal, or Service Agreement, which forms an integral part of these Terms. In the event of a conflict between a specific agreement and these Terms, the specific agreement shall prevail.

We reserve the right to decline, modify, or discontinue any service at our sole discretion. We do not guarantee that our services will always be available or free from interruptions.

Intellectual Property

3.1 Client-Owned Deliverables

Upon full and final payment of all invoiced amounts, Ramaussys Technologies assigns to the Client all rights, title, and interest in the custom deliverables specifically created for the Client under a signed project agreement. This includes source code, design files, and documentation as specified in the SOW.

3.2 Company-Retained IP

Notwithstanding the above, Ramaussys Technologies retains all intellectual property rights in:

• Pre-existing proprietary frameworks, libraries, tools, and methodologies ("Background IP") used in the development of deliverables
• Generic code components, reusable modules, or utility libraries not exclusively created for the Client
• Internal processes, know-how, and development methodologies
• The Ramaussys brand, logo, website content, marketing materials, and all associated trademarks

We grant the Client a non-exclusive, perpetual, royalty-free licence to use our Background IP solely to the extent incorporated in the Client's deliverables.

3.3 Client Content

The Client retains full ownership of all content, data, brand assets, and materials provided to us for use in the project. You grant us a limited, non-exclusive licence to use such materials solely for the purpose of delivering the agreed services.

Client Responsibilities

To enable us to deliver services effectively, the Client agrees to:

• Provide accurate, complete, and timely information, content, materials, and feedback as required for project execution
• Designate an authorised point-of-contact who has the authority to make decisions and provide approvals on behalf of the Client
• Review and provide written approval of deliverables within the timeframes specified in the project agreement. Failure to respond within agreed timelines may be deemed as approval
• Ensure that all third-party content, logos, images, and data provided to us are owned by you or properly licensed for the intended use
• Not use our services for any unlawful, harmful, fraudulent, or deceptive purpose
• Maintain the confidentiality of any login credentials, API keys, or access tokens provided as part of project delivery
• Notify us promptly of any changes in requirements, timelines, or project scope

Delays caused by the Client's failure to fulfil the above responsibilities may result in revised timelines and/or additional charges, which will be communicated in writing prior to implementation.

Payment & Billing

5.1 Payment Terms

Payment terms, schedules, and accepted methods will be specified in the project agreement or invoice. Unless otherwise agreed in writing:

• A non-refundable advance deposit of up to 50% of the total project value is required before commencement of work
• Remaining balance is due upon project completion and before final delivery or launch
• Invoices are payable within 15 days of issuance

5.2 Late Payments

Overdue payments are subject to an interest charge of 1.5% per month on the outstanding amount. We reserve the right to suspend or terminate services until outstanding invoices are settled. The Client shall be responsible for all reasonable costs of collection, including legal fees.

5.3 Taxes

All prices are exclusive of applicable taxes, including GST as applicable under Indian law. The Client is responsible for all taxes, duties, or levies applicable to the purchase of our services in their jurisdiction.

5.4 Refunds

Due to the custom nature of our services, advance deposits and payments made for completed milestones are non-refundable. Refund requests for exceptional circumstances will be evaluated on a case-by-case basis at our sole discretion.

Confidentiality

Both parties acknowledge that during the course of the engagement, each may receive or have access to the other's confidential information, including but not limited to business plans, technical specifications, pricing, client data, and proprietary processes ("Confidential Information").

Each party agrees to:

• Keep all Confidential Information strictly confidential and not disclose it to any third party without prior written consent
• Use Confidential Information solely for the purposes of fulfilling obligations under the applicable service agreement
• Protect Confidential Information with at least the same degree of care used to protect its own confidential information, but not less than reasonable care
• Promptly notify the other party upon discovering any unauthorised disclosure or use of Confidential Information

These confidentiality obligations shall survive the termination of any agreement and continue for a period of three (3) years thereafter, unless a separate Non-Disclosure Agreement (NDA) with different terms has been executed.

Warranty & Disclaimer

7.1 Limited Warranty

Ramaussys Technologies warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. For software deliverables, we provide a 30-day bug-fix warranty from the date of delivery, covering defects in functionality as described in the agreed specifications. This warranty does not cover issues arising from Client modifications, third-party integrations, or hosting/infrastructure not managed by us.

7.2 Disclaimer

Except as expressly stated above, our services are provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• Services will meet all of the Client's requirements or expectations
• Deliverables will be entirely free of errors or defects after the warranty period
• Third-party services, APIs, or platforms integrated into deliverables will remain available or unchanged
• Results achieved through our digital marketing services will meet specific targets (e.g., SEO rankings, ad conversions)

Limitation of Liability

To the fullest extent permitted by law, in no event shall Ramaussys Technologies, its directors, employees, partners, agents, or affiliates be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profit, data, goodwill, or business opportunities
• Damages arising from the Client's use or inability to use delivered services or products
• Damages resulting from third-party service failures, security breaches outside our control, or force majeure events

Our total cumulative liability to the Client for any claim arising out of or related to a specific project shall not exceed the total fees paid by the Client to us under that specific project agreement in the three (3) months preceding the claim.

Termination

9.1 Termination by Client

The Client may terminate a project engagement by providing 30 days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date, including any non-cancellable third-party costs incurred on the Client's behalf. The advance deposit is non-refundable.

9.2 Termination by Ramaussys Technologies

We may suspend or terminate services immediately, without liability, if:

• The Client fails to make payment by the due date and does not remedy the breach within 7 days of written notice
• The Client breaches any material term of these Terms or the applicable project agreement
• The Client engages in unlawful conduct or requires us to act in violation of applicable law
• Continuing the engagement would place our reputation, team, or legal standing at risk

9.3 Effect of Termination

Upon termination, all licences granted under the agreement shall cease. We will provide the Client with all completed deliverables up to the termination date upon receipt of full payment for work completed. Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, specifically as applicable in the state of Tamil Nadu, without regard to conflict of law principles.

Any disputes that cannot be resolved amicably between the parties within 30 days of written notice shall be subject to the exclusive jurisdiction of the courts located in Kovilpatti, Tamil Nadu, India.

The parties agree to attempt to resolve any dispute through good-faith negotiation before initiating formal proceedings. Where both parties agree, disputes may be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996 of India.

Changes to Terms

Ramaussys Technologies reserves the right to update or modify these Terms and Conditions at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Terms on our website at ramaussys.in
• Where appropriate, notify active Clients via email

Your continued use of our services following the posting of changes constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using our services and notify us in writing.

Contact Us

If you have any questions, concerns, or require clarification about these Terms and Conditions, please contact us: